Política de reembolso

Return and Refund Policy

Last updated: August 9, 2026

We understand that there may be circumstances in which a customer needs to return or exchange a product. If an order arrives damaged, defective, incorrect, or otherwise differs from what was expected, we encourage customers to contact us so that we can review the matter and determine the appropriate resolution.

Please review the following terms and conditions carefully before submitting a return, exchange, or refund request, as eligibility requirements, applicable timeframes, and return procedures may vary depending on the circumstances of the request.

1. Defective or Damaged Products

Reporting a Defective or Damaged Product
If you receive a defective or damaged product, you must contact us at support.misterteam@gmail.com within seven (7) calendar days of the delivery date. To allow us to properly evaluate your claim, please provide clear photos and/or videos of the product, including the original packaging, showing the reported defect or damage.

Refund or Replacement
If the claim is determined to be eligible under our policy, the product may be replaced or refunded at no additional cost to the customer, at the merchant's discretion and subject to product availability.

Claims Submitted After the Reporting Period
Claims submitted more than seven (7) calendar days after delivery may not be accepted or eligible for a refund or replacement. Customers are therefore encouraged to inspect their order promptly upon delivery and report any issues within the stated timeframe.

2. Size Exchanges and Refunds

Requesting a Size Exchange or Refund
Customers have 30 calendar days from the date of delivery to request a size exchange or refund by contacting us at support.misterteam@gmail.com.

To be eligible, returned items must:
1. Be unused and unworn.
2. Have all original tags attached.
3. Be returned in their original packaging.
4. Be in their original condition, with no signs of use, washing, alteration, or damage.

Return Shipping Costs
The customer is responsible for the cost of return shipping, except where the return is due to a confirmed manufacturing defect or an error attributable to the merchant.

Refund Processing
Approved refunds will be issued to the original payment method used for the purchase within 5–10 business days after the returned item has been received and inspected.

Important: The 30-day return period begins on the date the order is confirmed as delivered. Returns requested after this period may not be accepted or eligible for a refund or exchange.

3. Products Not Eligible for Refund
To maintain the quality, hygiene, and integrity of our products, certain items and conditions are not eligible for return, exchange, or refund.

Refunds or returns will not be accepted for the following:
1. Used or washed products, or items showing signs of wear, alteration, or damage caused after delivery.
2. Products with missing, removed, or damaged original tags.
3. Products that are not returned in their original packaging, where the packaging is required for the return.
4. Customized or personalized products, including jerseys featuring personalized names, numbers, or other customer-specific modifications.
5. Products purchased through promotional, clearance, or final-sale campaigns, except where the product has a confirmed manufacturing defect or the merchant has otherwise agreed to accept the return.

All returned items are subject to inspection upon receipt. If an item does not meet the applicable return conditions, the return or refund may be declined.

4. Product Did Not Meet Expectations
We strive to provide high-quality products that meet our customers' expectations. However, if a product does not meet your expectations for reasons other than a confirmed defect or damage, the following return conditions apply:
1. Used products or products returned without their original packaging are not eligible for a refund due to dissatisfaction.
2. Unused products may be returned for evaluation provided that they have all original tags attached and are returned in their original packaging and condition.
3. All returns are subject to inspection and approval in accordance with our return policy.
4. Return shipping costs are the customer's responsibility, unless the return is due to a confirmed manufacturing defect or an error attributable to the merchant.

We encourage customers to carefully review the product description, specifications, sizing information, and images before completing their purchase.

5. How to Request a Refund
To request a refund, customers must comply with the applicable requirements outlined in this policy.
1. All approved returns must be shipped to our designated international returns warehouse using the return instructions provided by our customer support team.
2. Return shipping costs, customs duties, import fees, and any other applicable charges associated with returning the product are the customer's responsibility, except where the return is due to a confirmed manufacturing defect or an error attributable to the merchant.
3. Refunds will be processed only after the returned product has been received and inspected to confirm that it meets the applicable return conditions.
4. Once the return has been approved, the refund will be issued to the original payment method, subject to the applicable refund-processing timeframe.

6. EU Right of Withdrawal
Customers residing in the European Union (EU) may have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without being required to provide a reason, subject to applicable legal exceptions.

This right is provided under applicable EU consumer protection legislation, including Directive 2011/83/EU and, where applicable in Spain, Royal Legislative Decree 1/2007.

To exercise the right of withdrawal, the customer must notify the merchant within the applicable 14-day period and return the goods in accordance with the applicable return instructions and legal requirements.

Please note: The right of withdrawal is subject to statutory exceptions and does not replace or limit any mandatory consumer rights provided under applicable EU or national law.

7. Policy Acceptance
By completing a purchase, the customer acknowledges that they have had the opportunity to review and agree to the terms and conditions outlined in this policy.

By placing an order, the customer agrees to comply with the applicable exchange, return, refund, and product eligibility requirements described in this policy.

For shipping and delivery information, please see our Shipping Policy.