Política de envio

Shipping Policy

Last updated: August 9, 2026

This policy outlines our shipping procedures and is intended to provide customers with clear and transparent information regarding their orders.

All orders are shipped with tracking information, allowing customers to monitor the progress of their shipment. Our customer support team is available to assist with shipping inquiries and address any concerns that may arise during the delivery process.

1. Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.

2. Tracking
Once your order has been shipped, you will receive an email containing the carrier tracking number and tracking information.

3. Confirmed Loss
If the carrier officially confirms that a shipment has been lost in transit, we will arrange a replacement shipment at no additional cost to the customer.

4. Human Support
Our customer support team is available 24 hours a day, Monday through Friday, via email at support.misterteam@gmail.com to assist with questions regarding orders, shipping, and delivery.

5. Delivery Timeframe
United States of America: 8–15 business days
Europe: 10–20 business days
Rest of the world: 15–30 business days

Note: Estimated delivery times begin after the order processing period and are provided as guidelines rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, and other circumstances beyond the merchant's control.

6. Peak-Season Delays
During periods of increased shipping volume, including Black Friday, the holiday season, and Christmas, deliveries may experience additional delays.

7. Orders Paid by SEPA Bank Transfer
Orders paid by SEPA bank transfer will be processed once the payment has been successfully confirmed. Payment confirmation may take approximately 1–2 business days, after which the standard processing and delivery timelines will apply.

8. Delivery Delays
Our shipments have estimated delivery times that vary depending on the destination and the applicable shipping method. While we make every reasonable effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including customs processing, carrier delays, weather conditions, and other logistical issues.

Delayed or In-Transit Orders
An order will remain considered in transit while the carrier's tracking information indicates that the shipment is actively moving through the delivery network. A delay in transit does not, by itself, constitute a lost shipment.

Refund Eligibility for Lost Shipments
A refund will only be considered when all of the following conditions are met:
1. The maximum delivery period of 40 business days has been exceeded; and
2. The carrier has officially confirmed that the shipment is lost; and
3. The merchant has been unable to resolve the delivery issue through the available shipping or replacement process.

Refunds While an Order Is in Transit
Refunds will not be issued solely because a shipment is delayed while the carrier's tracking status continues to show the package as in transit. Customers are encouraged to contact our support team if they have concerns regarding a delayed shipment so that we can assist with tracking and, where appropriate, coordinate with the carrier.

Note: Estimated delivery times are provided as guidelines and may be affected by circumstances outside the merchant's control.

9. Undelivered Orders
If you have not received your order, please contact our customer support team as soon as possible so we can assist in reviewing the shipment status.

Confirmed Lost Shipments
If the carrier officially confirms that the package has been lost in transit, the customer may choose between:
1. A replacement shipment at no additional cost; or
2. A full refund of the purchase price.

Tracking Shows Delivered
If the carrier's tracking information confirms that the order was successfully delivered to the shipping address provided by the customer, the shipment will be considered fulfilled. In such cases, customers are encouraged to check with household members, neighbors, building management, or the local carrier facility, as applicable, and contact the carrier directly to investigate the delivery.

The merchant may assist the customer in communicating with the carrier and reviewing available delivery information, including proof-of-delivery details where available.

For exchanges, returns, and refunds, please see our Return and Refund Policy.